Privacy Policy

Venue by Design (https://venuebydesign.com.au) provides software for Australian hospitality operators. This Privacy Policy explains how we collect, use, disclose, and protect personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Contact us about privacy: hello@venuebydesign.com.au.

We may collect:

• Account data — name, email, password (stored by Supabase Auth), venue name, and onboarding details.
• Operational data — weekly check-in responses, domain scores, Calm Index history, diagnostic questionnaire answers, and prescription brief content.
• Ask chat — messages you send to the in-app assistant and related context needed to respond.
• Payment data — billing status, Stripe customer and subscription identifiers. Card details are collected and processed by Stripe; we do not store full card numbers.
• Technical data — IP address, browser type, device information, and usage logs for security and reliability.

We use personal information to:

• provide and maintain the Service, including authentication and plan entitlements;
• generate AI-assisted diagnostics, prescriptions, and chat responses;
• process payments and send service-related emails (e.g. prescription briefs);
• improve features, troubleshoot issues, and protect against fraud or abuse;
• comply with legal obligations and respond to lawful requests.

We do not sell your personal information. We may send product updates or support messages; you can opt out of non-essential marketing where applicable.

Selected features send relevant prompts and context to Anthropic's API to generate responses. We configure these requests to operate the Service only. Do not submit sensitive personal information about staff or customers unless necessary for your use case. AI outputs are described further in our Terms & Conditions.

We use trusted providers who process data on our behalf, including:

• Supabase — authentication and database hosting;
• Stripe — payments and subscription billing;
• Anthropic — AI inference for diagnostics, prescriptions, and Ask chat;
• Resend — transactional email delivery;
• Hosting and monitoring — infrastructure and error reporting (e.g. Sentry) where enabled.

These providers may store or process data in Australia or overseas. We take reasonable steps to ensure overseas recipients handle information consistently with the APPs.

We apply technical and organisational measures appropriate to the sensitivity of the data, including access controls, encryption in transit, and secure credential handling. No method of transmission or storage is completely secure; please use a strong password and protect your account.

We retain personal information while your account is active and as needed to provide the Service, meet legal obligations, resolve disputes, and enforce agreements. You may request deletion subject to limits (e.g. records we must keep for tax or law enforcement).

You may request access to or correction of personal information we hold about you by emailing hello@venuebydesign.com.au. We will respond within a reasonable period.

If you believe we have breached the APPs, contact us first. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We use cookies and similar technologies for authentication sessions, preferences, and basic analytics. You can control cookies through your browser; disabling them may limit sign-in and core functionality.

The Service is not directed at children under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use after changes constitutes acceptance where permitted by law.