Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the Venue by Design platform at https://venuebydesign.com.auand related services (the "Service"). By creating an account, purchasing a subscription or diagnostic, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

The Service is offered to Australian hospitality operators and venue owners. You must be at least 18 years old and have authority to bind the business you represent.

Venue by Design provides software tools for venue operators, including weekly check-ins, a Calm Index score, domain-based tracking, AI-generated diagnostic reports, prescription briefs, and an Ask chat assistant ("Ask"). Features vary by plan (Venue Pulse subscription tiers and Deep Diagnostic one-time purchases).

We may update, improve, or discontinue features with reasonable notice where practicable. We do not guarantee uninterrupted availability.

You register using email and password via our authentication provider (Supabase). You are responsible for keeping your credentials secure and for all activity under your account. Provide accurate business and contact information during onboarding.

We may suspend or terminate accounts that violate these Terms, abuse the Service, or pose a security risk.

Paid plans are billed in Australian dollars (AUD) through Stripe. Subscriptions renew automatically each billing period until you cancel via the billing portal or as otherwise described at checkout. One-time Deep Diagnostic purchases are charged once at the listed price.

Prices, features, and plan names are shown on our pricing page. Taxes may apply where required by law. Failed payments may result in suspension of paid features until resolved.

Refunds are handled in line with Australian Consumer Law. Nothing in these Terms excludes rights you cannot lawfully waive. For billing questions, contact hello@venuebydesign.com.au.

Parts of the Service use artificial intelligence (Anthropic) to generate diagnostic insights, prescription briefs, scores, and chat responses. This output is generated from your inputs and our methodology; it is informational and operational guidance only.

AI content is not legal, financial, medical, HR, or professional advice. You remain responsible for decisions at your venue. Verify important information and consult qualified professionals where appropriate. We do not guarantee accuracy, completeness, or fitness for a particular purpose of AI-generated content.

You retain ownership of information you submit (check-in responses, diagnostic answers, venue details, and chat messages). You grant us a licence to use that information to operate, improve, and secure the Service, including generating AI outputs and sending emails you request (such as prescription briefs).

Do not submit unlawful, confidential third-party data without permission, or content that infringes others' rights. Our Privacy Policy describes how we collect and handle personal information.

You agree not to:

• reverse engineer, scrape, or overload the Service;
• use the Service to harass, discriminate, or break the law;
• share accounts or resell access without our written consent;
• attempt to bypass security, payment, or access controls.

The Service, including software, design, branding, methodology, and documentation, is owned by Venue by Design or its licensors. These Terms do not transfer ownership to you. You may use the Service only as permitted here and on your active plan.

To the maximum extent permitted by law, the Service is provided "as is". We disclaim warranties not required by law. Our liability for any claim arising from the Service is limited to the greater of (a) amounts you paid us in the 12 months before the claim, or (b) AUD $100, except where liability cannot be limited under Australian Consumer Law.

You may stop using the Service at any time. We may terminate or suspend access for breach of these Terms or non-payment. On termination, your right to use the Service ends; provisions that by nature should survive (including payment obligations, disclaimers, and liability limits) continue.

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of courts in New South Wales, subject to any mandatory consumer protections in your state or territory.

Questions about these Terms: hello@venuebydesign.com.au.